Customer Service Executive - Branch Business Support

Muthoot Fincorp Limited; Miryalaguda; On-site; INR 200,000 - 360,000; Full time

Job summary

Muthoot Fincorp Limited invites applications for a Customer Service Executive at our Branch. You will handle day-to-day branch transactions, respond to walk-in customers, and provide effective resolution to queries, ensuring smooth operations.

The role requires a graduate with basic IT skills; MCom adds advantage. You will work under the Branch Manager in a team-focused environment, with opportunities to develop in business development and cross-sell activities.

Qualifications

• Graduate (minimum) with MCom added advantage.
• Basic computer knowledge and MS Office applications mandatory.

Responsibilities

• Handle day-to-day branch transactions and customer queries with effective resolution.
• Ensure process adherence to maintain service quality.
• Promote and cross-sell multiple products and services to increase branch business.
• Assist in business development activities.

Skills

Problem solving

Logical thinking

Result orientation

Initiative

Creativity

Perseverance

Teamwork

Flexibility

Pleasant demeanor

Communication skills

Education

Graduate

MCom (advantage)

Tools

MS Office

Job description

Customer Service Executive JOB DESCRIPTION

A Job Speci?cation

1 Company Name : Muthoot Fincorp Ltd.

2 Position/Designation : CUSTOMER SERVICE EXECUTIVE

3 Grade : B1

4 Department : BRANCH

5 Sub Department(if any) : N/A-SubDepartment

6 Employment Type : Probationer B Job Role 1 Job Role : Branch Business Support 2 Reporting to - Designation and Grade : BRANCH MANAGER-C2 3 NoOfReportees : 4 Main Tasks : To handle day to day business transactions, customer queries and provide e?ective resolution, ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells and Promotes multiple products and services.

7 Compensation Band : Based on Market Standards/Internal norms

8 Entitlements : As per policy

9 Stake Holders : MFL Sta?, Group Company Sta?, Customers

10 Assets Required : As per policy

11 Career Progression : Null Personal Speci?cation

12 Educational Quali?cation : Graduate (minimum)/ Mcom added advantage

13 Technical Certi?cation : Basic Computer Knowledge, esp.MS O?ce applications mandatory

14 Skill Sets :

• (a) Ability to Prevent & Solve Problem
• (b) Logical thinking
• (c) Result orientation
• (d) Initiative
• (e) Creativity and innovation
• (f) Perseverance
• (g) Team work and cooperation
• (h) Flexibility
• (i) Pleasant and Smart

15 Communication Skills : Conversant in local language and English

19 Remarks : Handle day to day Branch Business Transaction and serving walk-in Customers