Customer Service Associate - Voice Support

Fusion CX; Siliguri; On-site; INR 167,000 - 246,000; Full time

Job summary

Fusion CX is hiring a Customer Service Associate for voice support in Siliguri, India. The role involves handling customer conversations in Hindi and English, understanding needs, and delivering clear, accurate information using approved systems and digital tools.

You will work with CRM, telephony, and Citrix Workspace within a hosted environment, ensuring professional written communication and precise data entry during every interaction.

Qualifications

• Minimum Qualification: Class XII / H.S. Pass.
• Fresher or 1–2 years of relevant experience.
• Ability to understand and communicate in Hindi and English.
• Typing speed of 40 words per minute with no errors.
• Proficient in MS Excel and MS Word.
• Working knowledge of CRM, telephony, and contact centre apps via Citrix Workspace.

Responsibilities

• Communicate with customers in Hindi and English according to their preferred language.
• Provide clear, accurate, and professional communication during voice interactions.
• Use internet applications, mobile apps, system navigation tools, MS Excel, and MS Word as required for customer support activities.
• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.
• Maintain accurate written communication while following typing, grammar, and sentence-construction standards.

Skills

Fluent in Hindi & English

Typing speed 40 wpm

Written communication B1

Education

Class XII / H.S. Pass

Tools

MS Excel

MS Word

CRM

Citrix Workspace

Telephony apps

Job description

Job Summary

Make every customer conversation clear, helpful, and easy to navigate. Fusion CX is hiring Customer Service Associates for voice support jobs in Siliguri. If you re looking for customer service jobs in Siliguri, call center jobs in Siliguri, voice process jobs, or fresher jobs in Siliguri, this opportunity is suited to candidates who can communicate confidently in Hindi and English and are comfortable working with digital tools and customer support systems. As a Customer Service Associate, you will support customers through voice interactions, understand their requirements, communicate information clearly, and use approved systems and digital tools to manage customer support activities accurately.

Responsibilities

• Communicate with customers in Hindi and English according to their preferred language.
• Understand customer requirements and provide clear, accurate, and professional communication during voice interactions.
• Use internet applications, mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities.
• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.
• Maintain accurate written communication while following required typing, grammar, and sentence-construction standards.

Requirements

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Freshers or candidates with 1-2 years of relevant experience
• Language Skills: Ability to understand and communicate in Hindi and English according to customer preference
• English Competency: Equivalent to Versant Level 3 or 4
• Typing Speed: 40 words per minute with no errors
• Written Communication: Equivalent to CEFR Level B1, including grammar, sentence construction, and subject-verb agreement
• Computer Digital Skills: Working knowledge of internet and mobile applications, system navigation, MS Excel, and MS Word
• System Knowledge: Ability to work with CRM, telephony, and contact centre applications through Citrix Workspace

Work Details

• Position: Customer Service Associate
• Role: Voice Support
• Location: Siliguri, India
• Work Type: WFO