Customer Service Associate – Inbound Support – GIG – Kolkata, India

Fusion CX; Kolkata District; On-site; INR 134,000 - 268,000; Full time

Job summary

Fusion CX in Kolkata is seeking a Customer Service Associate – Inbound Support to engage with customers in Hindi and English within an e-commerce support environment. You will leverage digital tools, analyze concerns from suppliers or vendors, and deliver clear, accurate resolutions while working in a GIG, on-site setting with a 1:00 PM – 10:00 PM shift.

This role requires Class XII, strong communication, and Bengali language skills; experience with MS Office and Google tools is a plus.

Qualifications

• Minimum Qualification: Class XII / H.S. Pass.
• Language Proficiency: Strong communication in Hindi and English; Bengali knowledge is a plus.
• Communication Skills: Excellent verbal and written communication.
• E-commerce Knowledge: Experience and knowledge of e-commerce is a plus.
• Digital Skills: Hands-on experience with MS Office, Google Sheets, Google Docs, and similar productivity tools.
• Analytical Skills: Strong analytical and logical reasoning abilities.
• Problem-Solving: Ability to quantify problem statements from suppliers or vendors and propose appropriate solutions.
• Language Requirement: Bengali is required.

Responsibilities

• Handle inbound customer interactions while communicating clearly and professionally in Hindi and English.
• Understand customer concerns and requirements and provide clear, accurate and helpful communication.
• Use MS Office, Google Sheets, Google Docs, and other digital productivity tools required for customer support activities.
• Analyse and quantify problem statements related to suppliers or vendors and apply logical reasoning to propose appropriate solutions.
• Apply e-commerce knowledge and customer service skills to understand concerns and support effective resolutions.

Skills

Hindi communication

English communication

Digital proficiency

Analytical thinking

MS Office

Google Sheets

Google Docs

Education

Class XII / H.S. Pass

Tools

MS Office

Google Sheets

Google Docs

Job description

Turn customer concerns into clear, practical solutions. Fusion CX is hiring Customer Service Associates for inbound customer support jobs in Kolkata. If you're looking for customer service jobs in Kolkata, call center jobs in Kolkata, e-commerce customer support jobs, inbound voice support jobs, or GIG jobs in Kolkata, this opportunity is suited to candidates with strong Hindi and English communication skills, digital proficiency, and the ability to apply analytical and logical thinking to customer and supplier concerns. As part of this GIG customer service opportunity in Kolkata, you will work in an e-commerce support environment where clear communication, accurate information handling, digital tools, and structured problem-solving are important to understanding concerns and supporting effective solutions.

Job Descriptions:

About the Role

As a Customer Service Associate – Inbound Support, you will communicate with customers in Hindi and English while supporting customer queries in an e-commerce environment. The role combines strong communication with digital proficiency and analytical thinking, including the ability to understand and quantify problem statements involving suppliers or vendors.

Key Responsibilities

• Handle inbound customer interactions while communicating clearly and professionally in Hindi and English.
• Understand customer concerns and requirements and provide clear, accurate and helpful communication.
• Use MS Office, Google Sheets, Google Docs, and other digital productivity tools required for customer support activities.
• Analyse and quantify problem statements related to suppliers or vendors and apply logical reasoning to propose appropriate solutions.
• Apply e-commerce knowledge and customer service skills to understand concerns and support effective resolutions.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass
• Language Proficiency: Strong communication skills in Hindi and English; knowledge of a regional language is a plus
• Communication Skills: Excellent verbal and written communication
• E-commerce Knowledge: Experience and knowledge of e-commerce is a plus
• Digital Skills: Hands-on experience with MS Office, Google Sheets, Google Docs, and similar productivity tools
• Analytical Skills: Strong analytical and logical reasoning abilities
• Problem-Solving: Ability to quantify problem statements from suppliers or vendors and propose appropriate solutions
• Language Requirement: Bengali is required

Work Details:

• Position: Customer Service Associate
• Role: Inbound Support
• Location: Kolkata, India
• Work Type: GIG
• Work Mode: WFO
• Language: Hindi, English and Bengali
• Shift: 1:00 PM – 10:00 PM

Why Join Fusion CX?

E-commerce customer support brings together communication, digital tools and practical problem-solving. This GIG opportunity in Kolkata gives you the chance to develop these skills while working in an inbound customer support environment where understanding customer and supplier concerns is an important part of the role. You will gain practical exposure to e-commerce support, customer communication, productivity tools and analytical problem-solving while strengthening your ability to work with structured customer service processes.

What You Will Gain

• Practical experience in inbound customer support
• Exposure to an e-commerce customer service environment
• Professional communication experience in Hindi, English and Bengali
• Hands-on experience with MS Office and Google productivity tools
• Stronger analytical and logical problem-solving skills
• Experience understanding and quantifying supplier and vendor concerns
• Exposure to GIG-based customer service operations