Customer Service Associate – E-commerce Email Support – WFO – Siliguri, India

Fusion CX; Darjeeling; On-site; INR 240,000 - 420,000; Full time

Job summary

Fusion CX in Siliguri, India is hiring a Customer Service Associate for E-commerce Email Support. The role focuses on clear, accurate written communication in both Hindi and English to handle customer inquiries via email and digital channels.

You will use CRM, Citrix Workspace, and standard office tools (MS Excel/Word) in a structured environment, maintain speed and accuracy, and meet typing and grammar standards while delivering professional customer service.

Qualifications

• Fluent in Hindi and English written and spoken.
• Minimum Class XII / H.S. Pass; 1–2 years experience, freshers welcome.
• Ability to type 40 wpm with high accuracy.
• Good written communication with grammar and sentence construction.

Responsibilities

• Handle customer support communication through email with clear, professional writing.
• Understand customer requirements and communicate information in Hindi and English.
• Use internet, MS Excel, MS Word, and CRM tools for customer support activities.
• Work with CRM, telephony, and Citrix Workspace applications.
• Maintain accurate written communication meeting typing and grammar standards.

Skills

Hindi communication

English communication

Typing speed 40 wpm

Written communication

Attention to detail

Digital proficiency

CRM usage

Citrix Workspace

Education

Class XII / H.S. Pass

Tools

MS Excel

MS Word

CRM

Citrix Workspace

Job description

Make every customer email clear, accurate, and customer-focused. Fusion CX is hiring Customer Service Associates for e-commerce email support jobs in Siliguri. If you're looking for customer service jobs in Siliguri, email support jobs in Siliguri, e-commerce customer support jobs, non-voice customer service jobs, or fresher jobs in Siliguri, this opportunity is suited to candidates with strong Hindi and English communication skills, accurate written communication, good typing skills, and confidence using digital customer support tools. As a Customer Service Associate – E-commerce Email Support, you will work in a structured customer support environment where written communication, attention to detail, system navigation, and digital proficiency are important for handling customer requirements accurately and professionally.

Job Descriptions:

About the Role This e-commerce email support job in Siliguri is focused on written customer communication and digital support. You will use your Hindi and English language skills, typing ability, written communication, and knowledge of digital applications to support customer service activities while working with CRM, telephony, and contact centre applications.

Key Responsibilities

• Handle customer support communication through email and other approved digital support channels with clear and professional written communication.
• Understand customer requirements and communicate relevant information accurately in Hindi and English according to customer preference.
• Use internet and mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities.
• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.
• Maintain accurate written communication while meeting required typing speed, grammar, sentence construction, and subject-verb agreement standards.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Candidates with 1–2 years of relevant experience. Freshers are welcome to apply for this position.
• Language & Communication: Ability to understand and communicate in Hindi and English according to customer preference
• English Competency: Equivalent to Versant Level 3 or 4
• Typing Speed: 40 words per minute with no errors
• Written Communication: Equivalent to CEFR Level B1, including grammar, sentence construction, and subject-verb agreement
• Computer & Digital Skills: Working knowledge of internet and mobile applications, system navigation, MS Excel, and MS Word
• Technology Requirement: Laptop/Desktop support with a minimum 5 Mbps internet speed
• System Knowledge: Ability to work with CRM, telephony, and contact centre applications through Citrix Workspace

Work Details:

• Position: Customer Service Associate
• Role: E-commerce Email Support
• Location: Siliguri, India
• Work Type: WFO
• Work Mode: Work From Office
• Shift: 10:00 AM – 7:00 PM

Why Join Fusion CX?

E-commerce customer support increasingly depends on communication that is accurate, timely, and easy for customers to understand. This role gives you the opportunity to build practical experience in email-based customer support while developing stronger written communication, typing accuracy, and digital support skills. You will work with customer support systems and productivity tools in a structured environment, gaining experience that can support your growth across customer service, e-commerce support, and contact centre careers.

What You Will Gain

• Practical experience in e-commerce email support
• Hands-on exposure to written customer communication
• Stronger Hindi and English communication skills
• Improved grammar, sentence construction, and written accuracy
• Experience with CRM, telephony, and contact centre applications
• Working knowledge of MS Excel, MS Word, internet applications, and system navigation
• Stronger typing accuracy and professional written communication
• Experience working in a structured e-commerce customer support environment