Customer Service Associate - Inbound Support

Fusion CX; Kolkata District; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

Fusion CX is hiring a Customer Service Associate – Inbound Support to work in Kolkata in an e-commerce setting. You’ll handle inbound queries in Hindi and English, using digital tools to provide clear, accurate solutions and support supplier-related problem statements.

Bengali language is required for success in this role. Strong communication, basic MS Office and G-Suite proficiency, and analytical thinking are essential to deliver effective customer support and resolutions in a

Qualifications

• Minimum Qualification: Class XII / H.S. Pass
• Language Proficiency: Strong communication in Hindi and English; knowledge of a regional language is a plus
• Communication Skills: Excellent verbal and written communication
• E-commerce Knowledge: Experience and knowledge of e-commerce is a plus
• Digital Skills: Hands-on experience with MS Office, Google Sheets, Google Docs, and similar productivity tools
• Analytical Skills: Strong analytical and logical reasoning abilities
• Problem-Solving: Ability to quantify problem statements from suppliers or vendors and propose appropriate solutions
• Language Requirement: Bengali is required

Responsabilités

• Handle inbound customer interactions while communicating clearly and professionally in Hindi and English.
• Understand customer concerns and requirements and provide clear, accurate and helpful communication.
• Use MS Office, Google Sheets, Google Docs, and other digital productivity tools required for customer support activities.
• Analyse and quantify problem statements related to suppliers or vendors and apply logical reasoning to propose appropriate solutions.
• Apply e-commerce knowledge and customer service skills to understand concerns and support effective resolutions.

Connaissances

Hindi & English communication

Analytical thinking

Problem solving

Bengali language

Formation

Class XII / H.S. Pass

Outils

MS Office

Google Sheets

Google Docs

Description du poste

Job Summary

Turn customer concerns into clear, practical solutions. Fusion CX is hiring Customer Service Associates for inbound customer support jobs in Kolkata. If you re looking for customer service jobs in Kolkata, call center jobs in Kolkata, e-commerce customer support jobs, inbound voice support jobs, or GIG jobs in Kolkata, this opportunity is suited to candidates with strong Hindi and English communication skills, digital proficiency, and the ability to apply analytical and logical thinking to customer and supplier concerns.

As part of this GIG customer service opportunity in Kolkata, you will work in an e-commerce support environment where clear communication, accurate information handling, digital tools, and structured problem-solving are important to understanding concerns and supporting effective solutions.

Role Overview

As a Customer Service Associate - Inbound Support, you will communicate with customers in Hindi and English while supporting customer queries in an e-commerce environment. The role combines strong communication with digital proficiency and analytical thinking, including the ability to understand and quantify problem statements involving suppliers or vendors.

Key Responsibilities

• Handle inbound customer interactions while communicating clearly and professionally in Hindi and English.
• Understand customer concerns and requirements and provide clear, accurate and helpful communication.
• Use MS Office, Google Sheets, Google Docs, and other digital productivity tools required for customer support activities.
• Analyse and quantify problem statements related to suppliers or vendors and apply logical reasoning to propose appropriate solutions.
• Apply e-commerce knowledge and customer service skills to understand concerns and support effective resolutions.

Job Requirements

• Minimum Qualification: Class XII / H.S. Pass
• Language Proficiency: Strong communication skills in Hindi and English; knowledge of a regional language is a plus
• Communication Skills: Excellent verbal and written communication
• E-commerce Knowledge: Experience and knowledge of e-commerce is a plus
• Digital Skills: Hands-on experience with MS Office, Google Sheets, Google Docs, and similar productivity tools
• Analytical Skills: Strong analytical and logical reasoning abilities
• Problem-Solving: Ability to quantify problem statements from suppliers or vendors and propose appropriate solutions
• Language Requirement: Bengali is required

Work Details

• Position: Customer Service Associate
• Role: Inbound Support
• Location: Kolkata
• Work Type: GIG
• Work Mode: WFO
• Language: Hindi, English and Bengali
• Shift: 1:00 PM - 10:00 PM