Customer Service Associate – Beauty & Lifestyle Customer Support – Siliguri, India

Fusion CX; Darjeeling; On-site; INR 180,000 - 300,000; Full time

Job summary

Fusion CX in Siliguri, India is seeking a Customer Service Associate to support beauty and lifestyle customers. You will communicate in Hindi and English, handling inquiries and guiding customers through digital tools within a structured contact centre environment.

This role welcomes freshers and candidates with 1–2 years of relevant experience who are proficient with computers, CRM systems, and Citrix Workspace, and who can type around 40 WPM with clear written communication.

Qualifications

• Minimum qualification: Class XII / H.S. Pass.
• 1–2 years of relevant experience; freshers are welcome.
• Proficient with internet, mobile apps, and Microsoft Office.

Responsibilities

• Communicate with customers in Hindi and English per language preference.
• Understand customer requirements and relay information accurately.
• Use internet, mobile apps, MS Excel, and MS Word for support activities.
• Work with CRM, telephony, and contact centre apps via Citrix Workspace.
• Maintain accurate written records of customer interactions.

Skills

Bilingual Hindi/English

Typing 40 WPM

MS Excel

MS Word

CRM systems

Citrix Workspace

Education

Class XII / H.S. Pass

Tools

MS Excel

MS Word

CRM software

Citrix Workspace

Job description

Are you passionate about beauty and lifestyle? Here is an opportunity to work with a global customer support provider for an Indian beauty ecommerce giant in Siliguri. Are you looking for customer service jobs in Siliguri or customer support jobs in Siliguri? Fusion CX is hiring Customer Service Associates for a beauty and lifestyle customer support opportunity in Siliguri. If you are a fresher or have relevant customer service experience, can communicate in Hindi and English, and are comfortable working with computers, mobile applications, and customer support systems, this opportunity could be a strong fit. This Customer Service Associate job in Siliguri offers an opportunity to develop customer communication, digital support, written communication, and contact centre skills while working in a structured customer support environment.

Job Description:

About the Role

As a Customer Service Associate – Beauty & Lifestyle Customer Support, you will support customers through clear and effective communication in Hindi and English according to customer preference. The role requires computer and smartphone proficiency, accurate written communication, strong typing skills, and the ability to work with CRM, telephony, and contact centre applications.

Key Responsibilities

• Communicate with customers in Hindi and English according to their preferred language and provide clear, professional support.
• Understand customer requirements and communicate information accurately while handling customer interactions.
• Use internet and mobile applications, system navigation, MS Excel, and MS Word as required for customer support activities.
• Work with CRM, telephony, and contact centre applications provided through the hosted model via Citrix Workspace.
• Maintain accurate written communication and customer interaction records while meeting the required typing and communication standards.

Job Requirements

• Minimum Qualification: Class XII / H.S. Pass.
• Experience: Candidates with 1–2 years of relevant experience. Freshers are welcome to apply for this position.
• Computer / Smartphone Proficiency: Working knowledge of the internet, mobile applications, system navigation, MS Excel, and MS Word.
• English Competency: Equivalent to Versant Level 3 or 4.
• Language / Communication: Ability to understand and communicate in Hindi and English according to customer preference.
• Typing Speed: 40 words per minute (WPM) with no errors.
• Written Communication: Accuracy equivalent to CEFR Level B1, including grammar, sentence construction, subject-verb agreement, and related written communication.
• Ability to work with CRM, telephony, and contact centre applications provided through the hosted model via Citrix Workspace.

Work Details

• Position: Customer Service Associate
• Role: Beauty & Lifestyle Customer Support
• Location: Siliguri, India
• Work Type: Work From Office (WFO)

Why Join Fusion CX?

Customer support in the beauty and lifestyle space calls for clear communication, attention to detail, and the ability to understand what a customer needs. This role gives you the opportunity to develop those skills while working with customer support systems and digital tools in a structured environment. Whether you are starting your career or bringing relevant experience, you will gain practical exposure to customer communication, written accuracy, technology, and contact centre operations while supporting customers in Hindi and English.

What You Will Gain

• Build practical experience in beauty and lifestyle customer support.
• Strengthen Hindi and English communication skills through customer interactions.
• Develop stronger written communication and typing accuracy.
• Gain hands‑on experience with CRM, telephony, and contact centre applications.
• Build confidence using MS Excel, MS Word, internet applications, and system navigation.
• Develop customer-focused communication and digital support skills.
• Gain experience working with structured contact centre technology and processes.