Customer Service Associate – E-commerce Support (Hindi & English) – Siliguri, India

Fusion BPO Services; Siliguri; Sur place; INR 180 000 - 300 000; Plein temps

Résumé du poste

Fusion CX in Siliguri, West Bengal, India, is seeking a Customer Service Associate to support e-commerce operations by addressing supplier and vendor concerns. You will use your Hindi and English communication, analytical thinking, and document-management skills to quantify issues and propose practical solutions.

This role requires hands-on experience with MS Office and Google Workspace and a willingness to work from the office.

Qualifications

• Minimum educational qualification: Class XII (Higher Secondary) completed.
• Strong verbal and written communication in Hindi and English.
• Knowledge of an additional regional language is an advantage.
• Hands-on experience with MS Office and Google Workspace tools.
• Strong analytical and logical reasoning skills.
• Ability to understand and quantify problem statements raised by suppliers and vendors.
• Knowledge of e-commerce operations or previous e-commerce experience is an advantage.
• Willingness to work from the office.

Responsabilités

• Understand and review concerns and problem statements raised by suppliers and vendors.
• Communicate effectively in Hindi and English when addressing operational concerns.
• Analyze available information to identify issues and quantify problem statements where possible.
• Apply logical reasoning to assess supplier and vendor concerns and propose suitable solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to work with operational information.
• Maintain clear and accurate written communication when reviewing and documenting information.
• Apply a structured, solution‑oriented approach to assigned tasks.

Connaissances

Hindi English comms

Analytical thinking

Spreadsheet skills

Document management

Formation

Class XII

Outils

MS Office

Google Workspace

Description du poste

Looking for Customer Service Associate jobs in Siliguri? Fusion CX is hiring bilingual Customer Service Associates for e-commerce support operations. This opportunity is suited to candidates with strong Hindi and English communication skills, analytical thinking, and the ability to understand supplier and vendor concerns and recommend practical solutions. If you have completed Class XII and are looking for e-commerce jobs or customer support jobs in Siliguri, explore this opportunity.

Job Descriptions:

About the Role

As a Customer Service Associate, you will support e-commerce operations by understanding and addressing concerns raised by suppliers and vendors. You will use your communication, analytical, and logical reasoning skills to assess problem statements, quantify issues based on available information, and propose appropriate solutions. The role requires strong verbal and written communication in Hindi and English, hands‑on familiarity with spreadsheets and document management tools, and the ability to work with information accurately. Knowledge of e-commerce operations is an added advantage.

Key Responsibilities

• Understand and review concerns and problem statements raised by suppliers and vendors.
• Communicate effectively in Hindi and English when addressing operational concerns.
• Analyze available information to identify issues and quantify problem statements where possible.
• Apply logical reasoning to assess supplier and vendor concerns and propose suitable solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to work with operational information.
• Maintain clear and accurate written communication when reviewing and documenting information.
• Apply a structured, solution‑oriented approach to assigned tasks.

Job Requirements:

• Minimum educational qualification: Class XII (Higher Secondary) completed.
• Strong verbal and written communication skills in Hindi and English.
• Knowledge of an additional regional language is an advantage.
• Hands‑on experience with MS Office and Google Workspace tools, including spreadsheets and documents.
• Strong analytical and logical reasoning skills.
• Ability to understand and quantify problem statements raised by suppliers and vendors.
• Ability to assess issues and propose appropriate solutions.
• Knowledge of e-commerce operations or previous e-commerce experience is an advantage.
• Willingness to work from the office.

Key Competencies

• Strong communication and comprehension skills in Hindi and English.
• Analytical thinking and logical reasoning.
• Problem assessment and solution‑oriented decision‑making.
• Attention to detail and accuracy when working with information.
• Spreadsheet and document management skills.
• Ability to understand supplier and vendor concerns.
• Structured thinking and effective problem‑solving.

Preferred Qualifications

• Previous experience or knowledge of e-commerce operations.
• Familiarity with MS Office and Google Workspace tools.
• Knowledge of an additional regional language.

Why Join Fusion CX?

Join a global CX company where you can apply your communication and analytical skills while contributing to e-commerce support operations.

What You Will Gain

• Exposure to e-commerce operations and supplier or vendor support.
• Opportunities to strengthen analytical thinking and problem‑solving skills.
• Practical experience working with spreadsheets, documentation, and operational information.

Job Location & Work Details

• Location: Siliguri, West Bengal, India
• Work Mode: Work From Office (WFO)