Customer Service Associate – Blended Voice & Chat Support – Siliguri, India

Fusion CX; Darjeeling; On-site; INR 201,000 - 268,000; Full time

Job summary

Fusion CX in Siliguri is hiring a Customer Service Associate for blended voice and chat support. You will handle voice calls and chat, understand customer needs, and provide clear, empathetic assistance across Hindi and English.

Freshers welcome; prior BPO or e-commerce experience is a plus. Role involves rotating shifts, including weekends, and requires good typing, basic computer skills, and a customer-first mindset.

Qualifications

• Minimum Qualification: Class XII / H.S. Pass.
• Freshers welcome; prior BPO or customer service experience is a plus.
• Strong command of English and Hindi; regional languages helpful.
• Excellent verbal and written communication skills.
• Willingness to work in rotational shifts, weekends and holidays.
• Basic computer skills and typing accuracy.

Responsibilities

• Handle both voice calls and chat interactions with a customer‑centric approach.
• Understand queries and requirements using active listening and clear communication.
• Interact with customers in Hindi and English via voice and chat channels.
• Navigate multiple systems while managing interactions accurately.
• Demonstrate patience, empathy, and problem-solving under pressure.

Skills

Hindi communication

English communication

Typing speed

Computer literacy

Customer focus

Education

Class XII / H.S. Pass

Job description

Connect with customers across voice and chat and make every interaction count. Fusion CX is hiring Customer Service Associates for blended customer support jobs in Siliguri. If you're looking for customer service jobs in Siliguri, voice and chat support jobs, e-commerce customer service jobs, blended process jobs, or fresher jobs in Siliguri, this opportunity is suited to candidates with strong Hindi and English communication skills, good typing accuracy, basic computer knowledge, and a customer-focused approach. As a Customer Service Associate, you will handle both voice calls and chat interactions, understand customer requirements, provide clear support, and manage multiple customer interactions while maintaining professionalism, accuracy, and empathy.

Job Descriptions:

About the Role This blended voice and chat support job in Siliguri offers an opportunity to work across two important customer service channels. You will communicate with customers through voice and chat, use multiple systems simultaneously, and apply listening, comprehension, and problem-solving skills to support customer needs.

Key Responsibilities

• Handle both voice calls and chat interactions while maintaining a professional and customer-focused approach.
• Understand customer queries and requirements through active listening, reading, and effective communication.
• Communicate with customers in Hindi and English through the appropriate support channel.
• Navigate multiple systems simultaneously while managing customer interactions accurately and efficiently.
• Apply patience, empathy, and problem-solving skills when addressing customer concerns and working under pressure.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Freshers can be considered. Prior experience in BPO, customer service, e-commerce, voice support, or chat support will be an added advantage.
• Language Skills: Good command of English and Hindi; knowledge of regional languages is an advantage
• Communication: Excellent verbal and written communication skills
• Blended Support: Comfortable handling both voice calls and chat interactions
• Typing Skills: Good typing speed and accuracy for chat support
• Computer Skills: Basic computer knowledge and ability to navigate multiple systems simultaneously
• Soft Skills: Strong listening, comprehension, and problem-solving skills
• Customer Approach: Customer-centric attitude with patience and empathy
• Work Environment: Ability to work under pressure and manage multiple customer interactions
• Shift Flexibility: Willingness to work in rotational shifts, including weekends and holidays, as per business requirements

Work Details:

• Position: Customer Service Associate
• Role: Blended Voice & Chat Support
• Location: Siliguri, India
• Work Type: WFO
• Work Mode: Work From Office
• Shift: 3:00 PM - 12:00 AM
• Schedule: Rotational shifts, including weekends and holidays as per business requirements

Why Join Fusion CX?

Customer support today happens across multiple channels, and this role gives you the opportunity to build experience across both voice and chat support. You will develop the ability to switch between conversations, understand customer needs through different communication formats, and provide support with patience and accuracy. For freshers, it offers a practical starting point in customer service, while candidates with experience in BPO, e-commerce, voice, or chat support can further strengthen their blended customer support skills.

What You Will Gain

• Practical experience in blended voice and chat support
• Exposure to e-commerce customer service
• Stronger Hindi and English communication skills
• Experience handling both verbal and written customer interactions
• Improved typing and chat support skills
• Experience navigating multiple customer support systems
• Stronger listening, comprehension, and problem-solving abilities
• Experience working in a structured customer service environment