Customer Service Associate - E-commerce Email Support

Fusion CX; Siliguri; On-site; INR 201,000 - 312,000; Full time

Job summary

Fusion CX in Siliguri, India, is hiring a Customer Service Associate for E-commerce Email Support. The role is based in-office (WFO) in Siliguri and requires strong Hindi and English written communication, accurate typing, and familiarity with CRM and digital tools to handle customer emails efficiently.

You will work in a structured environment handling e-commerce inquiries, ensuring clear guidance for customers, and maintaining high standards of written communication while using Citrix

Qualifications

• Candidates must communicate in Hindi and English as per customer preference.
• Typing speed of 40 words per minute with accuracy.
• Proficient written communication per CEFR level B1.
• Working knowledge of internet and mobile applications.
• Experience with CRM and contact centre tools is preferred.

Responsibilities

• Handle customer support emails with clear and professional written communication.
• Understand customer requirements and respond in Hindi and English according to customer preference.
• Use internet and mobile apps, system navigation, MS Excel, and MS Word as needed for support tasks.
• Work with CRM, telephony, and contact centre applications via the Citrix Workspace environment.
• Maintain accurate written communication while meeting typing and grammar standards.

Skills

Bilingual Hindi/English

Typing 40 wpm

Written communication

MS Excel

MS Word

CRM tools

Citrix Workspace

Digital proficiency

Education

Class XII / H.S. Pass

Tools

MS Excel

MS Word

CRM

Citrix Workspace

Laptop/Desktop required

Job description

Job Summary

Customer Service Associate - E-commerce Email Support - WFO - Siliguri, India

Make every customer email clear, accurate, and customer-focused. Fusion CX is hiring Customer Service Associates for e-commerce email support jobs in Siliguri. If you're looking for customer service jobs in Siliguri, email support jobs in Siliguri, e-commerce customer support jobs, non-voice customer service jobs, or fresher jobs in Siliguri, this opportunity is suited to candidates with strong Hindi and English communication skills, accurate written communication, good typing skills, and confidence using digital customer support tools. As a Customer Service Associate - E-commerce Email Support, you will work in a structured customer support environment where written communication, attention to detail, system navigation, and digital proficiency are important for handling customer requirements accurately and professionally.

This e-commerce email support job in Siliguri is focused on written customer communication and digital support. You will use your Hindi and English language skills, typing ability, written communication, and knowledge of digital applications to support customer service activities while working with CRM, telephony, and contact centre applications.

Key Responsibilities

• Handle customer support communication through email and other approved digital support channels with clear and professional written communication.
• Understand customer requirements and communicate relevant information accurately in Hindi and English according to customer preference.
• Use internet and mobile applications, system navigation tools, MS Excel, and MS Word as required for customer support activities.
• Work with CRM, telephony, and contact centre applications provided through the hosted Citrix Workspace environment.
• Maintain accurate written communication while meeting required typing speed, grammar, sentence construction, and subject-verb agreement standards.

Job Requirements

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Candidates with 1-2 years of relevant experience. Freshers are welcome to apply for this position.
• Language Communication: Ability to understand and communicate in Hindi and English according to customer preference
• English Competency: Equivalent to Versant Level 3 or 4
• Typing Speed: 40 words per minute with no errors
• Written Communication: Equivalent to CEFR Level B1, including grammar, sentence construction, and subject-verb agreement
• Computer Digital Skills: Working knowledge of internet and mobile applications, system navigation, MS Excel, and MS Word
• Technology Requirement: Laptop/Desktop support with a minimum 5 Mbps internet speed
• System Knowledge: Ability to work with CRM, telephony, and contact centre applications through Citrix Workspace

Work Details

• Position: Customer Service Associate
• Role: E-commerce Email Support
• Location: Siliguri, India
• Work Type: WFO
• Work Mode: Work From Office
• Shift: 10:00 AM - 7:00 PM

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.