Customer Service Associate - Blended Voice & Chat Support

Fusion CX; Siliguri; Vor Ort; INR 167.000 - 279.000; Vollzeit

Zusammenfassung

Fusion CX is hiring a Customer Service Associate in Siliguri for blended voice and chat support. You will handle voice calls and chats, understand customer needs, and respond professionally in Hindi and English with accurate typing and basic computer skills.

This role requires working in rotational shifts, including weekends and holidays, and is based at the Siliguri office. Freshers are welcome, with prior BPO or customer service experience considered a plus.

Qualifikationen

• Minimum qualification: Class XII / H.S. Pass.
• Freshers welcome; prior BPO/customer service experience is a plus.
• Strong Hindi and English communication skills and good typing accuracy.

Aufgaben

• Handle both voice calls and chat interactions with a customer-focused approach.
• Understand customer queries and provide clear support through Hindi and English.
• Navigate multiple systems while maintaining accuracy and empathy.

Kenntnisse

Hindi (spoken)

English (spoken)

Typing speed

Ausbildung

Class XII / H.S. Pass

Tools

Basic computer skills

Jobbeschreibung

Job Summary

Connect with customers across voice and chat and make every interaction count. Fusion CX is hiring Customer Service Associates for blended customer support jobs in Siliguri. If you re looking for customer service jobs in Siliguri, voice and chat support jobs, e-commerce customer service jobs, blended process jobs, or fresher jobs in Siliguri, this opportunity is suited to candidates with strong Hindi and English communication skills, good typing accuracy, basic computer knowledge, and a customer-focused approach. As a Customer Service Associate, you will handle both voice calls and chat interactions, understand customer requirements, provide clear support, and manage multiple customer interactions while maintaining professionalism, accuracy, and empathy.

About the Role

This blended voice and chat support job in Siliguri offers an opportunity to work across two important customer service channels. You will communicate with customers through voice and chat, use multiple systems simultaneously, and apply listening, comprehension, and problem-solving skills to support customer needs.

Responsibilities

• Handle both voice calls and chat interactions while maintaining a professional and customer-focused approach.
• Understand customer queries and requirements through active listening, reading, and effective communication.
• Communicate with customers in Hindi and English through the appropriate support channel.
• Navigate multiple systems simultaneously while managing customer interactions accurately and efficiently.
• Apply patience, empathy, and problem-solving skills when addressing customer concerns and working under pressure.

Job Requirements

• Minimum Qualification: Class XII / H.S. Pass
• Experience: Freshers can be considered. Prior experience in BPO, customer service, e-commerce, voice support, or chat support will be an added advantage.
• Language Skills: Good command of English and Hindi; knowledge of regional languages is an advantage
• Communication: Excellent verbal and written communication skills
• Blended Support: Comfortable handling both voice calls and chat interactions
• Typing Skills: Good typing speed and accuracy for chat support
• Computer Skills: Basic computer knowledge and ability to navigate multiple systems simultaneously
• Soft Skills: Strong listening, comprehension, and problem-solving skills
• Customer Approach: Customer-centric attitude with patience and empathy
• Work Environment: Ability to work under pressure and manage multiple customer interactions
• Shift Flexibility: Willingness to work in rotational shifts, including weekends and holidays, as per business requirements

Work Details

• Position: Customer Service Associate
• Role: Blended Voice Chat Support
• Location: Siliguri, India
• Work Type: WFO
• Work Mode: Work From Office
• Shift: 3:00 PM - 12:00 AM
• Schedule: Rotational shifts, including weekends and holidays as per business requirements

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.