Customer Service Associate - Banking Support - Howrah

Fusion CX; Howrah; On-site; INR 180,000 - 240,000; Full time

Job summary

Fusion CX in Howrah, West Bengal, invites applications for Customer Service Associates. The role targets freshers or candidates with up to six months in BPO or sales processes. Strong Hindi and English communication helps resolve customer queries and deliver excellent service.

Training will develop communication, problem-solving, and customer engagement skills. Banking terminology knowledge is a plus but not mandatory.

Qualifications

• Education: Class 12 pass or graduate.
• Freshers are welcome; 1–6 months in a BPO or sales process also eligible.
• Strong Hindi & English communication is required.
• Banking terminology knowledge is a plus but not mandatory.

Responsibilities

• Communicate with customers in Hindi and English to understand queries and provide assistance.
• Listen actively and address customer concerns professionally.
• Maintain courteous, customer-focused communication throughout interactions.
• Apply basic problem-solving to support queries and deliver a positive service experience.
• Follow established processes and guidelines during interactions.
• Use banking terminology as relevant to customer queries.

Skills

Bilingual Hindi/English communication

Customer service excellence

Listening skills

Education

Class 12 pass

Graduate

Job description

Job Summary

Looking for customer service jobs in Howrah Fusion CX is hiring Customer Service Associates for opportunities suited to freshers and candidates with up to six months of experience in BPO or sales processes. If you communicate confidently in Hindi and English, enjoy helping customers, and want to build your career in customer service, this role offers an opportunity to develop your communication, problem-solving, and customer engagement skills. Candidates with a basic understanding of banking terminology and functions will have an added advantage.

As a Customer Service Associate at Fusion CX in Howrah, you will use your Hindi and English communication skills to support customers, understand their queries, and provide appropriate assistance. This opportunity is suitable for freshers and early-career candidates looking to gain experience in customer service, sales support, or banking-related customer interactions.

Responsibilities

• Communicate with customers in Hindi and English to understand their queries and provide appropriate assistance.
• Listen actively to customer concerns and help address their questions professionally.
• Maintain clear, courteous, and customer-focused communication throughout interactions.
• Apply basic problem-solving skills to support customer queries and deliver a positive service experience.
• Follow established processes and guidelines while handling customer interactions.
• Use banking terminology and basic knowledge of banking functions where relevant to customer queries.

Requirements

• Education: Class 12 pass or graduate.
• Experience: Freshers are welcome to apply. Candidates with 1-6 months of experience in a BPO or sales process may also apply.
• Language Skills: Ability to understand and communicate in both Hindi and English.
• Banking Knowledge: A basic understanding of banking terminology and functions is preferred but not mandatory.
• Good communication and listening skills.
• A customer-focused attitude and willingness to learn.

Job Location: Howrah, West Bengal, India

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.