Customer Service Associate – E-commerce Inbound Support – GIG – Howrah, India

Fusion CX; West Bengal; On-site; INR 180,000 - 240,000; Part time

Job summary

Fusion CX is hiring a Customer Service Associate for a GIG role in Howrah, India. The position is part-time with Work From Office setup, focusing on inbound e-commerce support and bilingual communication in Hindi and English.

You will handle inquiries from suppliers and vendors, quantify issues, and propose effective solutions using MS Office and Google Docs. Prior e-commerce exposure is a plus; strong written and verbal skills are essential.

Qualifications

• Minimum qualification: Class XII / H.S. Pass.
• Strong Hindi and English communication skills.
• Experience with e-commerce support is advantageous.
• Proficient with MS Office and Google productivity tools.
• Analytical and logical reasoning abilities.
• Ability to quantify supplier or vendor issues.
• Ability to propose effective solutions.

Responsibilities

• Handle customer and business queries with strong communication.
• Interact with suppliers and vendors to understand concerns.
• Quantify problem statements raised by parties.
• Apply analytical and logical reasoning to propose solutions.
• Communicate clearly in Hindi and English.
• Use MS Office and Google Docs for documentation.
• Leverage e-commerce knowledge to address queries.
• Maintain clear written communication across assignments.

Skills

Hindi

English

Analytical thinking

Problem solving

E-commerce knowledge

Education

Class XII / H.S. Pass

Tools

MS Office

Google Sheets

Google Docs

Job description

Turn e-commerce conversations into clear, helpful solutions. Are you seeking part-time customer service jobs in Howrah or e-commerce customer support jobs with flexible hours? Fusion CX is hiring Customer Service Associates for a GIG opportunity in Howrah.

Job Descriptions:

About the Role

As a Customer Service Associate, you will use your communication, analytical, and logical reasoning skills to understand problem statements raised by suppliers or vendors, quantify the issue where required, and propose appropriate solutions. The role also involves working with digital productivity tools and handling communication through Hindi and English.

Key Responsibilities

• Handle customer and business-related queries using strong verbal and written communication skills.
• Communicate effectively with suppliers and vendors to understand their concerns and requirements.
• Analyse and quantify problem statements raised by suppliers or vendors.
• Use analytical and logical reasoning to understand issues and propose appropriate solutions.
• Communicate information clearly and professionally in Hindi and English.
• Use MS Office and Google Spreadsheet/Google Document for relevant work and documentation.
• Apply e-commerce knowledge and understanding to customer or business-related queries where required.
• Maintain clear and effective written communication while handling assigned responsibilities.

Job Requirements:

• Minimum Qualification: Class XII / H.S. Pass.
• Language Proficiency: Strong communication skills in Hindi and English.
• Excellent verbal and written communication skills.
• E-commerce experience and knowledge will be an advantage.
• Hands‑on experience with MS Office, Google Spreadsheets, Google Documents, or similar productivity tools.
• Strong analytical and logical reasoning skills.
• Ability to quantify problem statements raised by suppliers or vendors.
• Ability to understand problems and propose appropriate solutions.

Work Details

• Position: Customer Service Associate
• Role: E-commerce Inbound Support
• Location: Howrah, India
• Work Type: GIG
• Work Mode: Work From Office (WFO)

Why Join Fusion CX?

E-commerce support brings together customer communication, business understanding, and practical problem‑solving. In this GIG opportunity, you'll work with supplier and vendor concerns while developing the ability to understand issues, work with relevant information, and communicate solutions clearly. The role also provides hands‑on exposure to e-commerce support, digital productivity tools, and structured problem‑solving, giving you experience that can be valuable across customer service and e-commerce operations.

What You Will Gain

• Build experience in e-commerce customer support and customer service.
• Strengthen Hindi and English communication skills in a professional environment.
• Develop stronger analytical and logical reasoning abilities.
• Gain practical experience by understanding and quantifying supplier and vendor concerns.
• Develop problem-solving skills by identifying issues and proposing solutions.
• Build hands‑on experience with MS Office and Google productivity tools.
• Gain exposure to supplier and vendor interactions within an e-commerce environment.