Customer Service Associate – E-commerce Support (Hindi & English) – Howrah, India

Fusion BPO Services; Howrah; On-site; INR 240,000 - 360,000; Full time

Job summary

Fusion CX is hiring a Customer Service Associate to support e-commerce operations in Howrah. Strong Hindi and English communication, analytical thinking, and problem-solving abilities are essential. Familiarity with MS Office and Google Workspace is required.

Class XII education is the minimum, with knowledge of e-commerce operations a plus. The role involves addressing supplier and vendor concerns, proposing practical solutions, and maintaining clear written communication.

Qualifications

• Class XII completed as minimum education.
• Strong verbal and written communication in Hindi and English.
• MS Office and Google Workspace proficiency required.
• Analytical and logical reasoning skills essential.
• E-commerce operations knowledge is a plus.

Responsibilities

• Communicate effectively in Hindi and English while supporting e-commerce operations.
• Understand concerns and problem statements raised by suppliers and vendors.
• Analyze available information to identify key issues and quantify statements.
• Apply logical reasoning to assess issues and propose solutions.
• Use MS Office and Google Workspace tools to manage information.

Skills

Bilingual Hindi/English communication

Analytical thinking

Problem understanding & solutioning

Education

Class XII completed

Tools

MS Office

Google Workspace

Job description

Looking for Customer Service Associate jobs in Howrah? Fusion CX is hiring bilingual Customer Service Associates for e-commerce support operations. This role is suited to candidates with strong Hindi and English communication skills, analytical thinking, and the ability to understand supplier and vendor concerns and suggest practical solutions. If you have completed Class XII and are comfortable working with spreadsheets and digital tools, explore this opportunity in e-commerce customer support in Howrah.

Job Descriptions:

About the Role

As a Customer Service Associate, you will support e-commerce operations by understanding and addressing concerns raised by suppliers and vendors. You will use your communication, analytical, and logical reasoning skills to understand problem statements, assess the information provided, and propose appropriate solutions. The role requires strong verbal and written communication in Hindi and English, proficiency with common office and documentation tools, and the ability to work with information accurately. Knowledge of e-commerce operations is an added advantage.

Key Responsibilities

• Communicate effectively in Hindi and English while supporting e-commerce operations.
• Understand concerns and problem statements raised by suppliers and vendors.
• Analyze available information to identify the key issues and quantify problem statements where possible.
• Apply logical reasoning to assess issues and propose appropriate solutions.
• Use MS Office and Google Workspace tools, including spreadsheets and documents, to manage and work with information.
• Maintain clear and accurate written communication when addressing operational concerns.
• Apply a structured, solution-oriented approach when reviewing supplier and vendor issues.

Job Requirements:

• Minimum educational qualification: Class XII (Higher Secondary) completed.
• Strong verbal and written communication skills in Hindi and English.
• Knowledge of an additional regional language is an advantage.
• Hands‑on experience with MS Office and Google Workspace tools, including spreadsheets and documents.
• Strong analytical and logical reasoning skills.
• Ability to understand and quantify problem statements raised by suppliers or vendors and propose suitable solutions.
• Knowledge of e-commerce operations or previous e-commerce experience is an advantage.
• Willingness to work from the office.

Key Competencies

• Strong communication and comprehension skills in Hindi and English.
• Analytical thinking and logical reasoning.
• Problem assessment and solution-oriented decision-making.
• Accuracy when working with information and documentation.
• Proficiency in spreadsheet and document tools.
• Ability to understand supplier and vendor concerns.
• Professional written and verbal communication.

Preferred Qualifications

• Previous experience or knowledge of e-commerce operations.
• Familiarity with MS Office and Google Workspace tools.
• Knowledge of an additional regional language.

Why Join Fusion CX?

Join a global CX company where you can apply your communication and analytical skills while contributing to e-commerce support operations.

What You Will Gain

• Exposure to e-commerce operations and supplier or vendor support.
• Opportunities to strengthen analytical thinking and problem-solving skills.
• Practical experience working with spreadsheets, documentation, and operational information.

Job Location & Work Details

• Location: Howrah, West Bengal, India
• Work Mode: Work From Office (WFO)