Customer Service Associate

TP; Gurugram District; On-site; INR 223,200 - 334,800; Full time

Job summary

A leading BPO company in Gurugram seeks individuals for a customer service role. Responsibilities include addressing customer inquiries, processing requests for product information, and maintaining records of interactions using CRM software. Ideal candidates should have 0-10 years of experience, strong communication skills, and the ability to multitask effectively in a dynamic work environment.

Qualifications

• 0-10 years of experience in a BPO/Call Centre environment or any similar environment.
• Excellent verbal communication skills are essential.
• Must be adept at managing various tasks efficiently.

Responsibilities

• Handle customer inquiries and resolve issues over phone.
• Process requests for information, orders, returns, and exchanges.
• Maintain accurate customer interaction records using CRM software.
• Escalate complex issues when required.

Skills

Good communication skills

Ability to handle international voice processes

Proficiency in multitasking

Job description

Roles and Responsibilities

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements

• 0-10 years of experience in BPO/Call Centre environment/Any environment.
• Good communication skills with ability to handle international voice processes.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.