Customer Support Associate

Spes Staffing Solutions; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Spes Staffing Solutions in Bengaluru is seeking a customer support professional to handle international calls and provide quality assistance. The role includes maintaining CRM records and meeting performance targets. The candidate should have strong English communication and basic computer skills.

Experience in International Voice Process/BPO is preferred, with rotational shifts from the office. This position is based on-site in Bengaluru and offers full-time hours.

Qualifications

• Excellent English communication skills.
• Experience in International Voice Process/BPO preferred.
• Customer service and problem-solving skills.
• Basic computer knowledge.
• Willing to work rotational shifts from the office.

Responsibilities

• Handle inbound/outbound calls for international customers.
• Resolve customer queries and provide excellent support.
• Maintain accurate records in CRM.
• Meet quality and productivity targets.

Skills

Excellent English communication

International Voice Process/BPO

Customer service

Problem solving

Basic computer knowledge

Job description

Responsibilty

• Handle inbound/outbound calls for international customers.


• Resolve customer queries and provide excellent support.


• Maintain accurate records in CRM.


• Meet quality and productivity targets.Role & responsibilities

Preferred candidate profile

• Excellent English communication skills.


• Experience in International Voice Process/BPO preferred.


• Customer service and problem-solving skills.


• Basic computer knowledge.


• Willing to work rotational shifts from the office.