Customer Service Associate

TP; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

TP in Chennai is seeking a Customer Support Associate to handle inquiries, resolve issues and provide solutions via phone calls. The role emphasizes accurate CRM record-keeping and meeting daily targets.

Candidate should have 0-2 years experience in BPO or call center, strong Hindi communication skills, and willingness to work rotational night shifts including weekends and holidays. The position offers exposure to customer care processes, growth opportunities, and a fast-paced team environment.

Qualifications

• 0-2 years of experience in BPO, call center, telemarketing, telesales, or customer care industry.
• Strong communication skills in Hindi language (verbal fluency).
• Ability to work on night shifts (rotational) including weekends and holidays.

Responsibilities

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for products or services in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet daily/weekly targets set by the team leader.

Skills

Hindi fluency

Communication skills

Job description

Roles and Responsibilities

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for products or services in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet daily/weekly targets set by the team leader.

Job Requirements

• 0-2 years of experience in BPO, call center, telemarketing, telesales, or customer care industry.
• Strong communication skills in Hindi language (verbal fluency).
• Ability to work on night shifts (rotational) including weekends and holidays.