Customer Support Executive

Cordelia Cruises; Mumbai City; On-site; INR 350,000 - 500,000; Full time

Job summary

Cordelia Cruises is seeking a customer support professional in Mumbai with 2-4 years of BPO experience to provide front-line assistance via chat, email, and phone. The role requires handling high volumes efficiently and coordinating with the team to ensure customer satisfaction.

Responsibilities include resolving inquiries, maintaining CRM records, and contributing to multiple processes including email and voice support, with rotational night shifts as needed.

Qualifications

• 2-4 years of experience in BPO/Call Centre environment.
• Strong communication skills for effective interaction with customers over phone or email.
• Ability to work on rotational shifts including night shifts (as per business requirements).
• Proficiency in handling high volumes of calls/emails efficiently while maintaining accuracy.

Responsibilities

• Provide exceptional customer support through chat, email, and voice processing.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on multiple processes including blended process, client success, email support, email process, and voice process.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve common goals and objectives.

Skills

Communication skills

High-volume handling

Team collaboration

Night shifts adaptability

Job description

Roles and Responsibilities

• Provide exceptional customer support through various channels such as chat, email, and voice processing.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Work on multiple processes including blended process, client success, email support, email process, and voice process.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

• 2-4 years of experience in BPO/Call Centre environment.
• Strong communication skills for effective interaction with customers over phone or email.
• Ability to work on rotational shifts including night shifts (as per business requirements).
• Proficiency in handling high volumes of calls/emails efficiently while maintaining accuracy.