Customer Support Executive

IonIdea; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

IonIdea is seeking a customer support professional in Bengaluru to handle international voice processes. The role requires resolving complaints, delivering empathetic service, and collaborating with internal teams to improve processes. Strong communication and ability to work under pressure are essential.

Applicants should have 4-9 years in a BPO/call center environment and experience with CRM software. This on-site position offers opportunities to improve customer satisfaction and operational

Qualifications

• 4-9 years of experience in BPO/Call Centre environment handling international voice processes.
• Strong understanding of complaint management principles and practices.
• Excellent communication skills for effective interaction with customers over phone calls.
• Ability to work under pressure and prioritize tasks efficiently.

Responsibilities

• Manage customer complaints and escalations in a timely and professional manner to ensure high levels of customer satisfaction.
• Provide excellent customer support by resolving issues promptly, empathizing with customers' concerns, and offering solutions that meet their needs.
• Collaborate with internal teams to resolve complex issues and implement process improvements to enhance overall efficiency.
• Maintain accurate records of all interactions with customers using CRM software.

Skills

Customer support

Complaint management

Communication skills

Work under pressure

Tools

CRM software

Job description

Roles and Responsibilities :

• Manage customer complaints and escalations in a timely and professional manner to ensure high levels of customer satisfaction.


• Provide excellent customer support by resolving issues promptly, empathizing with customers' concerns, and offering solutions that meet their needs.


• Collaborate with internal teams to resolve complex issues and implement process improvements to enhance overall efficiency.


• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 4-9 years of experience in BPO/Call Centre environment handling international voice processes.


• Strong understanding of complaint management principles and practices.


• Excellent communication skills for effective interaction with customers over phone calls.


• Ability to work under pressure and prioritize tasks efficiently.