Customer Support Executive

Ignites Human Capital; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Ignites Human Capital in Bengaluru is seeking customer support professionals to handle calls, emails, and chats, resolving inquiries in a timely and professional manner.

The role requires providing accurate information on products and services via phone, email or chat, with escalation of complex issues to senior team members when needed, and maintaining CRM records.

Qualifications

• 1-10 years of experience in BPO/Call Centre handling international calls (UK process).
• Excellent communication skills for effective voice support over the phone.
• Ability to work in an international BPO setting with multiple language capabilities (English preferred).

Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through phone, email, or chat support.
• Escalate complex issues to senior team members or supervisors when necessary.

Job description

Roles and Responsibilities :

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through phone, email, or chat support.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 1-10 years of experience in BPO/Call Centre environment handling international calls (UK process).
• Excellent communication skills for effective voice support over the phone.
• Ability to work in an international BPO setting with multiple language capabilities (English preferred).
• Proficiency in handling high volumes of calls simultaneously while maintaining accuracy.