Customer Support Associate

TP; Gurugram District; On-site; INR 279,000 - 390,600; Full time

Job summary

TP is seeking a Customer Support Executive in Gurugram, India, to provide exceptional support through voice and blended channels. The ideal candidate should have a minimum of 6 months of experience in a BPO environment, strong upselling skills, and excellent communication abilities. Responsibilities include handling a high volume of international voice queries and collaborating with internal teams to resolve customer issues. This role requires proficiency in blended process workflows and the ability to work effectively under pressure.

Qualifications

• Minimum 6 months of experience in BPO environment or similar industry.
• Proficiency in handling international/domestic voice/chat processes.
• Strong understanding of blended process workflows.

Responsibilities

• Provide exceptional customer support through voice and blended channels.
• Handle a high volume of international voice queries.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer support

Upselling skills

Communication skills

Blended process workflows

Job description

Roles and Responsibilities

• Provide exceptional customer support through voice and blended channels to resolve customer queries and concerns.
• Upselling skills are mandatory.
• Handle a high volume of international voice from various clients in different time zones.
• Utilize blended process techniques to efficiently manage multiple tasks simultaneously while maintaining accuracy and quality standards.
• Collaborate with internal teams to resolve complex issues and escalate when necessary.

Job Requirements

• Minimum 6 months of experience in BPO environment or similar industry.
• Proficiency in handling international/domestic voice/chat processes with excellent communication skills.
• Strong understanding of blended process workflows and ability to work effectively under pressure.