Customer Service Associate

Ignites Human Capital; Bengaluru; On-site; INR 250,000 - 400,000; Full time

Job summary

Ignites Human Capital in Bengaluru, India is seeking a customer support executive to handle inquiries on international voice processes. You will respond to customers by phone, provide courteous solutions, and document interactions in CRM.

The role requires 0-10 years in BPO, excellent communication, and fluency in English. You will escalate complex issues and strive for high customer satisfaction.

This on-site position offers exposure to global clients and growth opportunities.

Qualifications

• 0-10 years of experience in BPO/Call Centre environment.
• Excellent communication skills for effective customer handling over the phone.
• Ability to work on international voice processes (BPO) with fluency in English language.
• Strong focus on delivering high levels of customer satisfaction through excellent service delivery.

Responsibilities

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Process customer requests, resolve issues, and provide solutions to their problems in accordance with company policies and procedures.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Skills

Excellent communication

Fluency in English

Customer service mindset

Tools

CRM software

Job description

Roles and Responsibilities :

• Handle customer inquiries, concerns, and feedback via phone calls in a professional and courteous manner.
• Process customer requests, resolve issues, and provide solutions to their problems in accordance with company policies and procedures.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in BPO/Call Centre environment.
• Excellent communication skills for effective customer handling over the phone.
• Ability to work on international voice processes (BPO) with fluency in English language.
• Strong focus on delivering high levels of customer satisfaction through excellent service delivery.