Customer Service Assistant Copy Job Title

Jewel Nxt Com; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Jewel Nxt Com in Mumbai is seeking a customer service professional to handle queries via calls, emails, and messages, coordinate with internal teams, and ensure timely updates to customers.

You will maintain customer records in Excel, follow up on orders and deliveries, and collaborate with sales and production to resolve issues, delivering high levels of customer satisfaction.

Responsibilities

• Handle customer queries through calls, emails, and messages.
• Coordinate with internal departments to resolve customer issues.
• Follow up with customers regarding orders and deliveries.
• Maintain customer records and update data in Excel.
• Provide regular updates to customers and ensure customer satisfaction.
• Coordinate with the sales and production teams as required.

Job description

Role & responsibilities

Preferred candidate profile

1. Handle customer queries through calls, emails, and messages.
2. Coordinate with internal departments to resolve customer issues.
3. Follow up with customers regarding orders and deliveries.
4. Maintain customer records and update data in Excel.
5. Provide regular updates to customers and ensure customer satisfaction.
6. Coordinate with the sales and production teams as required.