Customer Support Executive

Confederation of Indian Industry (CII); New Delhi, Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Confederation of Indian Industry (CII) in Delhi seeks a dedicated customer support professional to handle voice-based queries, provide accurate resolutions, and maintain high satisfaction levels. The role emphasizes adherence to processes and collaboration with internal teams.

The ideal candidate should demonstrate excellent communication, a customer-service mindset, and the ability to operate in a fast-paced environment, with immediate joiner options preferred.

Qualifications

• Excellent communication skills.
• Customer-service-oriented approach.
• Ability to work in a fast-paced environment.
• Immediate joiners / candidates with short notice period preferred.

Responsibilities

• Handle customer queries through voice, depending on the process.
• Provide accurate and timely resolutions to customers.
• Maintain high customer satisfaction levels.
• Follow process guidelines and quality standards.
• Coordinate with internal teams whenever required.
• Maintain proper records of customer interactions.

Skills

Voice-based support

Excellent communication

Fast-paced work

Job description

Role & responsibilities

• Handle customer queries through voice, depending on the process
• Provide accurate and timely resolutions to customers
• Maintain high customer satisfaction levels
• Follow process guidelines and quality standards
• Coordinate with internal teams whenever required
• Maintain proper records of customer interactions

Preferred candidate profile

• Excellent communication skills
• Customer-service-oriented approach
• Ability to work in a fast-paced environment
• Immediate joiners / candidates with short notice period preferred