Customer Service Executive Copy Job Title

Jewel Nxt Com; Mumbai; On-site; INR 200,000 - 320,000; Full time

Job summary

Jewel Nxt Com in Mumbai is seeking a Customer Support Executive to handle queries via calls, emails, and messages while coordinating orders, deliveries, and complaints.

You will work with internal teams to ensure timely processing, maintain customer records, and prepare Excel-based reports, followed by regular updates to customers to ensure satisfaction.

Qualifications

• Graduate in any stream.
• Minimum 1 year of relevant experience.
• Good communication and coordination skills.
• Basic computer knowledge.
• Jewellery industry experience will be preferred.

Responsibilities

• Handle customer queries through calls, emails, and messages.
• Coordinate with customers regarding orders, deliveries, and complaints.
• Coordinate with internal departments for timely order processing.
• Maintain customer records and prepare reports using MS Excel.
• Follow up with customers and provide regular updates.
• Resolve customer issues and ensure customer satisfaction.

Skills

Communication

Coordination

Education

Graduate degree

Tools

MS Excel

Job description

1. Handle customer queries through calls, emails, and messages.
2. Coordinate with customers regarding orders, deliveries, and complaints.
3. Coordinate with internal departments for timely order processing.
4. Maintain customer records and prepare reports using MS Excel.
5. Follow up with customers and provide regular updates.
6. Resolve customer issues and ensure customer satisfaction.

Requirements:

• Graduate in any stream.
• Minimum 1 year of relevant experience.
• Good communication and coordination skills.
• Basic computer knowledge and MS Excel skills.
• Jewellery industry experience will be preferred.Role & responsibilities

Preferred candidate profile