Customer Service Assistant

Mouser; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Mouser Electronics in Bengaluru, India, is seeking a detail-oriented data entry and customer support specialist. You will enter data accurately, review discrepancies, and assist with international orders and currency handling.

The role requires strong communication, time management, and proficiency with word processing, spreadsheets, and databases. Bachelor’s degree is required, and you will support local teams and customers with professional service.

Qualifications

• Bachelor’s degree or equivalent is required for this role.
• Proven data entry experience with accuracy and speed.
• Good written and verbal communication skills in local language and English.

Responsibilities

• Perform accurate data entry using various software programs and formats.
• Proofread entries and resolve discrepancies with supervisors.
• File, record, and distribute faxes, emails, and reports as needed.
• Maintain high standards of quality and service.
• Process tasks timely to meet daily productivity goals.
• Handle international orders and multi-currency processing.
• Provide chat support and assist local customer service teams.

Skills

Data entry

Proofreading

Multilingual chat support

Customer service

Time management

Education

Bachelor's degree

Tools

Word processing

Spreadsheet

Database queries

Job description

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.