Customer Service Assistant

Mouser; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

Mouser is looking for a Data Entry professional in Pune to perform accurate data entry and support various teams. The role requires a Bachelor's degree and strong time management skills. Responsibilities include proofreading materials, maintaining records, and processing international orders. Effective communication in the local language is essential. This position offers the chance to thrive in a professional environment focused on quality and productivity.

Qualifications

• Proficient in data entry using various computer programs.
• Strong verbal and written communication skills in local language.
• Ability to manage and process international orders effectively.

Responsibilities

• Perform data entry accurately and efficiently.
• Proofread entered material and generated data reports.
• Support local Customer Service teams as needed.

Skills

Data entry

Proofreading

Time management

Communication skills

Customer service

Education

Bachelor’s degree

Job description

• Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet, or database commands; formats material as required.
• Proofs material entered and generated data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data, to verify customer requests are processed correctly.
• Files, keeps records, and prepares/transmits/sorts/distributes faxes, mail, e-mail, and reports as needed.
• Promotes and maintains high standards of quality and service excellence.
• Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals.
• Understands and can correctly work with multiple currencies and other requirements about processing international orders.
• Effective time management and planning/organizing skills.
• Provides Chat support as required, local language plus other required languages.
• Supports local Customer Service teams and provides support for other teams when needed.
• Actively supports the team by aiding for complex or uncommon requests and best practices.
• Professional verbal and written communication in local language (minimum), including in a telephone environment.
• Bachelor’s degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.