Customer Service Assistant

MARKS & SPENCER (M&S); Visakhapatnam District; On-site; INR 120,000 - 240,000; Full time

Job summary

Marks & Spencer (M&S) is seeking a Customer Service Associate in India. You will greet and assist customers, understand their needs, and recommend products to enhance the shopping experience.

You will help maintain store standards, support visual merchandising, and assist with basic cashier duties while learning store procedures through on-the-job training.

Qualifications

• Minimum 12th Pass is required.
• Any Graduate qualification is preferred.

Responsibilities

• Greet and assist customers, understand their needs and recommend products.
• Help maintain store standards and product displays.
• Assist with cashiering and learn store procedures.
• On-the-job training to grow within the role.

Skills

Customer service

Cashiering

Merchandising

Communication

Education

12th pass

Graduation

Job description

Reporting To

Commercial Manager/ Store Manager

Qualifications

Essential

• Preferred

Minimum 12th Pass

• Any Graduate

Key Deliverables

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

Customer Service:

• Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.

Store Standards:

• Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.

Basic Operations:

• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.

Growth Learning:

• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.