Customer Service Assistant

MARKS & SPENCER (M&S); Kamrup Metropolitan; On-site; INR 180,000 - 300,000; Full time

Job summary

Marks and Spencer in India is seeking a Customer Service Associate to assist customers, maintain store standards, and learn the basics of store operations.

You will greet and assist customers, understand their needs, and guide them to products. You will also support cashiering when needed and participate in training to grow within the role.

Responsibilities

• Customer Service: Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Store Standards: Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Basic Operations: Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• Growth Learning: On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Education

12th Pass

Any Graduate

Job description

Job Title

Customer Service Assistant

Reward Level

Associates 2

Reporting To

Commercial Manager/ Store Manager

Qualifications

• Essential
• Preferred

Minimum Education

Minimum 12th Pass

Any Graduate

Key Deliverables

Key Deliverables:

(Essential functions Responsibilities of the Job)

Job Summary

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations.

Your key responsibilities include:

• Customer Service : Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs : Listen to customers, understand their preferences, and recommend suitable products.
• Store Standards : Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling : Ensure products are handled carefully and organized correctly on the shelves.
• Basic Operations : Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering : When needed, help with basic cashier duties to provide smooth service.
• Growth Learning : On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.