Customer Service Assistant

MARKS & SPENCER (M&S); Lucknow; On-site; INR 89,000 - 167,000; Full time

Job summary

Marks & Spencer (M&S) is seeking a Customer Service Associate in Lucknow to greet customers, understand needs, and assist with product recommendations. You will support visual merchandising, ensure proper product handling, and follow store procedures including stocking and cashiering.

The role offers on-the-job training and growth within the store operations. A minimum 12th pass or graduate qualification qualifies you to start in this entry-level position.

Qualifications

• Greet and assist customers to provide friendly service.
• Understand customer needs and recommend suitable products.
• Follow store procedures for stocking, housekeeping and cashiering.
• Assist with basic cashier duties when required.

Responsibilities

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Education

Minimum 12th Pass

Any Graduate

Job description

• Reward level: Associates 2
• Reporting to: Commercial Manager/ Store Manager
• Qualification: Essential; Preferred

Qualifications

• Minimum 12th Pass
• Any Graduate

Key Deliverables

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations.

Your key responsibilities include:

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.