Customer Service Assistant

Marks & Spencer Group; Dehradun; Remote; INR 201,000 - 312,000; Full time

Job summary

Marks & Spencer Group in Dehradun, Uttarakhand, is hiring a Customer Service Assistant for a full-time in-store role. The position requires 1–2 years of retail experience and a basic educational background.

You will greet customers, assist with their needs, maintain store standards, and support basic store operations. On-the-job training will help you grow within the team and contribute to a positive shopping environment.

Qualifications

• As a Customer Service Associate, your main role is to assist customers, maintain store standards, and learn the basics of store operations.
• Greet and assist customers, understand their needs, and recommend suitable products.
• Follow guidelines for product displays, handle products properly, stock, housekeeping, and basic cashiering.

Responsibilities

• Customer Service: Greet and assist customers.
• Understand Customer Needs: listen and recommend products.
• Store Standards: support visual merchandising and product handling.
• Basic Operations: learn store procedures, stocking, housekeeping, and cashiering.
• On-the-Job Training: participate in training sessions to grow within the role.

Skills

Customer service

Education

12th Pass

Any Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job)

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

12-11-2026

Job ID

Job_851

Department

Store Operations