Customer Service Assistant

MARKS & SPENCER (M&S); Chennai; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in Chennai is seeking a Customer Service Assistant to greet customers, help them find products, and maintain store standards. The role introduces you to the basics of store operations and provides a learning path within the company.

You will learn store procedures, assist with cashiering when needed, support visual merchandising, and participate in on‑the‑job training to grow within the role.

Qualifications

• Essential: Minimum 12th Pass
• Preferred: Any Graduate

Responsibilities

• Greet and assist customers
• Understand customer needs and preferences
• Support visual merchandising and store appearance
• Handle products carefully and keep shelves organized
• Learn store procedures including stocking, housekeeping, and cashiering
• Assist with basic cashier duties to ensure smooth service
• On-the-job training to grow within the role

Education

12th Pass

Any Graduate

Job description

Job Summary

As a Customer Service Assistant at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations.

Job Details

• Job Title: Customer Service Assistant
• Reporting to: Commercial Manager/ Store Manager
• Reward level: Associates 2

Qualifications

• Essential: Minimum 12th Pass
• Preferred: Any Graduate

Responsibilities

Key Deliverables (Essential functions Responsibilities of the Job):

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• Customer Service:
  • Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
  • Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Store Standards:
  • Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
  • Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Basic Operations:
  • Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
  • Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• Growth Learning:
  • On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.