Customer Service Assistant

MARKS & SPENCER (M&S); Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer (M&S) in Pune district, Maharashtra, India is seeking a Customer Service Assistant. The role focuses on greeting customers, helping them find products, and understanding their needs while maintaining store standards and assisting with basic store operations.

You will participate in on-the-job training to build skills, learn cashiering duties when needed, and grow within the role as part of a busy retail team.

Qualifications

• Essential: Minimum 12th Pass.
• Preferred: Any Graduate.

Responsibilities

• Greet and assist customers to find products and understand needs.
• Maintain store standards and assist with visual merchandising and product display upkeep.
• Learn store procedures and assist with stocking, housekeeping and cashiering as needed.
• Participate in on-the-job training to develop skills and grow in the role.

Education

12th Pass

Any Graduate

Job description

Job Title

Customer Service Assistant

Reporting To

Commercial Manager/ Store Manager

Rewards

Associates 2

Qualifications

• Essential: Minimum 12th Pass
• Preferred: Any Graduate

Key Deliverables

(Essential functions Responsibilities of the Job):

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• 1. Customer Service: Greet Assist Customers: Welcome customers with a friendly attitude and help them find what they need. Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• 2. Store Standards: Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays. Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• 3. Basic Operations: Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering. Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• 4. Growth Learning: On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.