Customer Service Assistant

MARKS & SPENCER (M&S); Chandigarh; On-site; INR 150,000 - 190,000; Full time

Job summary

Marks and Spencer in Chandigarh is seeking a Customer Service Associate to greet customers, maintain store standards, and learn the basics of store operations.

You will understand customer needs, assist with product selection, support merchandising, and help with cashiering and stock tasks through on‑the‑job training.

Qualifications

• Minimum 12th pass requirement.
• Graduate qualification preferred.

Responsibilities

• Greet and assist customers with a friendly attitude.
• Understand customer needs and suggest suitable products.
• Support visual merchandising and product displays.
• Handle products carefully and keep shelves organized.
• Follow store procedures for stocking, housekeeping and cashiering.
• Assist with basic cashier duties to ensure smooth service.
• Participate in on‑the‑job training to grow in the role.

Skills

Customer service

Communication

Cashiering

Education

12th Pass

Any Graduate

Tools

POS system

Job description

Reward Level

Associates 2

Reporting To

Commercial Manager/ Store Manager

Qualifications

• Essential: Minimum 12th Pass
• Preferred: Any Graduate

Job Summary

As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations.

Responsibilities

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Support Visual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.