Customer Service Assistant

Marks & Spencer Group; Mumbai; On-site; INR 180,000 - 300,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Service Assistant in Mumbai. The role focuses on greeting customers, assisting with queries, and guiding product selections while upholding store standards.

You will learn store procedures, support cashier duties, and participate in on-the-job training to grow within the role at a full-time capacity.

Qualifications

• Minimum 12th pass.
• Any Graduate.
• 0–15 years experience as per ad.

Responsibilities

• Greet and assist customers, understand their needs and recommend suitable products.
• Help maintain store standards and product displays; ensure proper product handling on shelves.
• Learn store procedures; assist with cashier duties and participate in on-the-job training.

Skills

Customer service

Cashiering

Store standards

Visual merchandising

Education

12th pass

Any Graduate

Job description

0 - 15 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

10-11-2026

Job ID

Job_845

Department

Store Operations

Location