Customer Service Assistant

Marks & Spencer Plc; Kamrup Metropolitan; On-site; INR 167,000 - 234,000; Full time

Job summary

Marks & Spencer Plc in India invites applications for a Customer Service Assistant. The role focuses on greeting customers, assisting with product selection, maintaining store standards, and learning store operations. Training is provided.

You will handle basic cashier duties when needed, support visual merchandising, stocking, housekeeping, and follow store procedures while delivering friendly service.

Qualifications

• 12th pass or higher education preferred.
• Graduate candidates are acceptable.

Responsibilities

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Support Visual Merchandising: Help maintain the store’s appearance by following product display guidelines.
• Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves.
• Learn Store Procedures: Follow company guidelines for stocking, housekeeping, and cashiering.
• Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Education

12th Pass

Any Graduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

19-10-2026

Job ID

Job_794

Department

Store Operations

Location