Customer Service Assistant

Marks & Spencer Plc; Chandigarh; On-site; INR 120,000 - 180,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Service Assistant in Chandigarh to greet and assist customers, help them find items, and learn store operations.

The role involves supporting visual merchandising, handling products properly, and assisting with cashier duties while undergoing on-the-job training for growth.

Qualifications

• Minimum 12th Pass
• Any Graduate

Responsibilities

• Greet and assist customers and help them find what they need.
• Understand customer needs and recommend suitable products.
• Support visual merchandising to maintain the store's appearance.
• Ensure products are handled carefully and organized on the shelves.
• Learn store procedures and assist with cashiering and basic cashier duties.
• Participate in on-the-job training to improve skills and grow in the role.

Education

12th Pass

Any Graduate

Job description

JOBPROFILE

1 - 2 Years

Full Time

Job Description

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store's appearance by following guidelines for product displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
  • On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

19-10-2026

Job ID

Job_797

Store Operations

Location