Customer Service Assistant

Marks & Spencer Group; Lucknow; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in Lucknow is seeking a Customer Service Assistant to greet customers, assist with product selection, and support daily store operations. The role includes cashiering help and adherence to merchandising standards in a busy retail environment.

Ideal candidates will have at least 12th pass or any graduate qualification and be eager to learn through on-the-job training. This is a store-based position at Phoenix Market City Mall, Lucknow.

Qualifications

• Minimum 12th pass is required.
• Graduation may be preferred for the role.

Responsibilities

• Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
• Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products.
• Support Visual Merchandising: Follow guidelines for product displays and keep shelves tidy.
• Learn Store Procedures: Stocking, housekeeping, and cashiering per company guidelines.
• On-the-Job Training: Participate in training sessions to improve skills and grow in the role.

Skills

Customer service

Cashier support

Visual merchandising

Education

12th Pass

Any Graduate

Job description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level

Associates2

Reportingto

CommercialManager/ Store Manager

Qualification

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job)

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1. Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find what they need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2. Store Standards:
  • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3. Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

28-10-2026

Job ID

Job_813

Department

Store Operations

Location

Location Phoenix Market city Mall,Lucknow1107, Lucknow, Uttar Pradesh, India