Customer Service Assistant

Marks & Spencer Plc; Surat; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer Plc in Surat, India is seeking a Customer Service Assistant who will greet customers, assist with product selection, and help maintain store standards.

You will learn basic store procedures, assist with cashier duties, and participate in on-the-job training to grow in a fast-paced retail environment.

Qualifications

• Passion for customer service and helping shoppers.
• Good communication and interpersonal skills.
• Willingness to learn store operations and procedures.

Responsibilities

• Greet and assist customers, help them find products and answer questions.
• Support visual merchandising and maintain clean, organized shelves.
• Learn store procedures, assist cashier duties, and participate in on-the-job training.

Skills

Customer service

Communication

Education

12th Pass

Any Graduate

Tools

Cash register

Job description

1 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommends suitable products.

2.Store Standards:

• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

• Updated Date: 16-10-2026
• Job ID: Job_98
• Department: Store Operations

Location