Customer Service Assistant

Marks & Spencer; Bengaluru; On-site; INR 240,000 - 320,000; Full time

Job summary

Marks & Spencer in Bengaluru, India, is seeking a Customer Service Assistant to greet customers, assist in finding products, and uphold store standards. The role includes learning basic store operations and participating in on-the-job training to develop skills in cashiering and merchandising.

The position is full-time and onsite, with a focus on customer service excellence and smooth store operations in a retail environment.

Qualifications

• Minimum 12th pass; any graduate is preferred.
• Willingness to learn and grow in a retail environment.

Responsibilities

• Greet and assist customers with a friendly attitude.
• Maintain store standards and assist with visual merchandising.
• Learn basic store operations including stocking, housekeeping, and cashier duties.
• Participate in on-the-job training to grow in the role.

Education

12th Pass

Any Graduate

Job description

1 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store's appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

08-10-2026

Job ID

Job_764

Department

Store Operations

Location