Customer Service Assistant

Marks & Spencer; Chandigarh; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in India is seeking a Customer Service Assistant for Store Operations. You will greet customers, understand their needs, help them find products, and support cashiering while maintaining store standards.

The role requires 12th pass or higher, with 1-3 years of experience. It is a full-time, on-site position based in Chandigarh, offering growth within a retail environment and exposure to basic store operations.

Qualifications

• 1-3 years of experience in customer service or retail preferred.
• Minimum 12th pass and any graduate are acceptable.
• Full-time role based in-store with on-site duties.

Responsibilities

• Greet and assist customers, understand needs, and suggest products.
• Support visual merchandising and store appearance.
• Assist with cashiering and basic store procedures.

Skills

Customer service

Greeting customers

Assisting shoppers

Education

12th pass

Graduate welcome

Job description

1 - 3 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

Job Snapshot

Updated Date

14-10-2026

Job ID

Job_782

Department

Store Operations

Location