Customer Service Assistant

Marks & Spencer; Hyderabad; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in Hyderabad is seeking a Customer Service Assistant for a full-time in-store role. You will greet and assist customers, help them find products, and learn the basics of store operations.

The role emphasizes maintaining store standards, assisting with cashiering when needed, supporting visual merchandising, and taking part in on-the-job training to grow within the company.

Qualifications

• 1–2 years of relevant experience
• Full-time role
• Graduate preferred

Responsibilities

• Greet and assist customers and help them find what they need.
• Maintain store standards and assist with cashiering when needed.
• Support visual merchandising and proper product handling.
• Learn store procedures and participate in on-the-job training.

Skills

Customer service

Cashiering

Visual merchandising

Stocking

Communication

Education

12th Pass

Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

09-10-2026

Job ID

Job_775

Department

Store Operations

Location