Customer Service Assistant

Marks & Spencer Plc; Chennai; On-site; INR 150,000 - 210,000; Full time

Job summary

Marks & Spencer Plc in Chennai invites applications for a Customer Service Assistant role. The position focuses on greeting and helping customers, understanding needs, and recommending products to boost satisfaction. You will help keep store standards, support merchandising, and handle basic cashier tasks as part of daily operations.

Training will be provided on store procedures, stock handling, and housekeeping to enable growth within the role.

Qualifications

• Minimum12 th pass required.
• Any graduate is acceptable.

Responsibilities

• Greet and assist customers, ensuring a friendly service.
• Understand customer needs and recommend suitable products.
• Support visual merchandising and maintain store appearance according to guidelines.
• Assist with basic store operations: stocking, housekeeping and cashier duties.
• Participate in on-the-job training to develop skills and grow within the role.

Education

12th pass

Any Graduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

18-10-2026

Job ID

Job_793

Store Operations

Location