Customer Service Assistant

Marks & Spencer Plc; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer in Gurugram invites applications for a Customer Service Assistant to support shoppers, uphold store standards, and learn core store operations. You will greet customers, understand needs, and help locate products.

You'll assist with cashier duties when needed, support merchandising, stocking, and housekeeping, and participate in on-the-job training to grow within the role. This is a full-time position at our store operations department.

Qualifications

• Customer service experience preferred.
• Cashier duties and POS familiarity a plus.

Responsibilities

• Greet and assist customers with a friendly attitude.
• Understand customer needs and recommend suitable products.
• Support visual merchandising and maintain product displays.
• Ensure proper product handling and shelf organization.
• Learn store procedures including stocking, housekeeping and cashiering.
• Participate in on-the-job training to grow within the role.

Skills

Customer service

Cashiering

Education

12th Pass

Any Graduate

Job description

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

21-10-2026

Job ID

Job_800

Department

Store Operations

Location