Customer Service Assistant

Marks & Spencer Plc; Dehradun; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer Plc in India is seeking a Customer Service Assistant to greet customers, assist their shopping, and maintain store standards. You will learn basic store operations and participate in training to grow within the role.

The role involves supporting cashiering tasks, merchandising, stocking shelves, and following company procedures to ensure a smooth shopping experience for customers.

Qualifications

• Minimum 12th pass
• Any graduate

Responsibilities

• Greet and assist customers: Welcome customers with a friendly attitude and help them find what they need.
• Support visual merchandising: Help maintain the store’s appearance by following guidelines for product displays.
• Learn store procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
• On-the-job training: Take part in training sessions to improve your skills and grow within the role.

Skills

Customer service

Communication

Teamwork

Education

12th pass

Graduate

Job description

1 - 6 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1.Customer Service:
• Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
• UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
• SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
• ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
• LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
• Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
• On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

23-10-2026

Job ID

Job_808

Department

Store Operations

Location