Customer Service Assistant

Marks & Spencer Plc; Hyderabad; On-site; INR 180,000 - 320,000; Full time

Job summary

Marks & Spencer Plc in Hyderabad, India, is seeking a Customer Service Assistant to greet customers, assist with shopping, and maintain store standards. This full-time role focuses on helping customers find products, understanding needs, and delivering friendly service.

You will support merchandising, product displays, stocking, housekeeping, and basic cashier tasks while undergoing on-the-job training to grow within the role.

Qualifications

• Experience in customer service preferred.
• Graduate or 12th pass required.
• Willing to work full-time in-store.
• On-the-job training provided.

Responsibilities

• Greet and assist customers, understand their needs, and suggest suitable products.
• Support store standards and assist with visual merchandising and product displays.
• Learn store procedures, assist with cashier duties, and participate in on-the-job training.

Skills

Customer service

Communication skills

Cashier basics

Education

Minimum 12th Pass

Any Graduate

Job description

1 - 5 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1. 1.Customer Service:
   • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
   • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommend suitable products.
2. 2.Store Standards:
   • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines for product displays.
   • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
3. 3.Basic Operations:
   • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
   • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
   • On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

18-10-2026

Job ID

Job_21

Department

Store Operations

Location