Customer Service Assistant

Marks & Spencer; Ludhiana; On-site; INR 150,000 - 220,000; Full time

Job summary

Marks & Spencer in Ludhiana, India invites applications for a Customer Service Assistant. The role focuses on greeting customers, assisting with needs, and maintaining store standards while learning core store operations.

This is a full-time position suitable for candidates with 0–3 years of experience and a minimum 12th pass with graduate options. The job includes assisting with cashier duties, supporting visual merchandising, stocking, and on-the-job training to develop skills in a fast-paced

Qualifications

• 0–3 years of experience preferred.
• Minimum 12th Pass and any graduate.
• Full-time role.

Responsibilities

• Greet and assist customers to find products and provide friendly service.
• Support store standards and help with product displays.
• Learn store procedures and assist with cashiering and basic operations.

Job description

0 - 3 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.
  • On-the-JobTraining: Take part in experience sessions to improve your skills.

Job Snapshot

Updated Date

08-10-2026

Job ID

Job_762

Department

Store Operations

Location