Customer Service Assistant

Marks & Spencer Group; Delhi; On-site; INR 150,000 - 230,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Service Assistant in Delhi to greet and assist customers, help them find items, and understand preferences. You will support in-store operations, merchandising, stocking, and basic cashier tasks, with on-the-job training to develop skills.

Candidates with at least 12th pass or any graduate qualification are welcome, and fresh graduates are encouraged to apply. This is a full-time, on-site role in-store operations.

Qualifications

• Minimum 12th Pass.
• Any Graduate eligible.
• Fresh graduates welcome.

Responsibilities

• Greet and assist customers with a friendly attitude.
• Help customers find products and understand needs.
• Support visual merchandising and product displays.
• Assist with stocking, housekeeping, and cashiering.
• Participate in on-the-job training to grow in the role.

Skills

Customer service

Communication

Education

12th Pass

Any Graduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store's appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

12-11-2026

Job ID

Job_853

Department

Store Operations

Location