Customer Service Assistant

Marks & Spencer Group; Kerala; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Service Assistant for its store in Kerala, India. The role focuses on greeting customers, assisting with product selection, maintaining store standards, and supporting basic store operations including cashiering.

Ideal candidates have 3–6 years of experience, with a minimum 12th pass and/or a graduate degree. The position offers full-time employment with on-the-job training and opportunities to grow within the Store Operations department.

Qualifications

• Minimum 12th pass required; any graduate is acceptable.
• Customer service and basic cashiering skills preferred.
• Willingness to learn store operations and follow company guidelines.

Responsibilities

• Greet and assist customers to help them find what they need.
• Maintain store standards and keep product displays neat and organized.
• Learn and follow store procedures, housekeeping and cashiering basics.
• Assist with cashier duties when needed to ensure smooth service.
• Participate in on-the-job training to grow within the role.

Skills

Customer service

Cashiering

Communication

Store operations

Education

12th Pass

Any Graduate

Job description

JOBPROFILE

3 - 6 Years

Full Time

Job Description

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

21-09-2026

Job ID

Job_393

Department

Store Operations

Location