Customer Service Assistant

Marks & Spencer Group; Dadri; On-site; INR 150,000 - 210,000; Full time

Job summary

Marks & Spencer in India is looking for a Customer Service Assistant who will greet and assist customers, maintain store standards, and learn the basics of store operations. You will support cashiering, stocking, housekeeping and participate in on-the-job training to grow within the role.

The position requires 0-1 years of experience, prefers 12th pass or graduates, and offers entry-level responsibilities in Store Operations under Commercial/Store Management.

Qualifications

• Customer service mindset and communication
• Basic knowledge of visual merchandising and store standards
• Willingness to learn cashiering, stocking and housekeeping procedures

Responsibilities

• Greet and assist customers with a friendly attitude and help them find what they need.
• Understand customer needs and recommend suitable products.
• Support visual merchandising and follow display guidelines.
• Ensure products are correctly shelved and store areas remain organized.
• Learn store procedures including stocking, housekeeping and cashiering.
• Participate in on-the-job training to develop skills and grow within the role.

Skills

Customer service

Visual merchandising basics

Cashiering basics

Stocking & housekeeping

Education

Minimum12th Pass

Any Graduate

Job description

0 - 1 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job)

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:

• 1.Customer Service:
  • Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.
  • UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommends suitable products.
• 2.Store Standards:
  • SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines for product displays.
  • ProperProduct Handling: Ensure products are handled carefully and organized correctly on the shelves.
• 3.Basic Operations:
  • LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering.
  • Assistwith Cashiering: When needed, help with basic cashier duties to provide smooth service.
• On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.

Job Snapshot

Updated Date

03-11-2026

Job ID

Job_825

Department

Store Operations

Location