Customer Service Assistant

Marks & Spencer Group; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

Marks & Spencer Group in Pune is seeking a Customer Service Assistant to greet customers, assist them to find products, and maintain store standards. The role involves learning store operations and supporting cashier duties as needed.

You should have at least a 12th standard or graduate qualification, with a willingness to train and grow within the role at a busy retail location.

Qualifications

• Minimum12 th Pass.
• AnyGraduate.

Responsibilities

• Greet and assist customers, helping them find what they need.
• Support visual merchandising to maintain appealing product displays.
• Ensure proper product handling and neat shelves.

Education

Minimum12 th Pass

AnyGraduate

Job description

Mall of Millenium, Pune, Pune, Maharashtra, India

1 - 2 Years

Full Time

Job Description

JOBPROFILE

Jobtitle

CustomerService Assistant

Reward level:

Associates2

Reportingto:

CommercialManager/ Store Manager

Qualification:

Preferred

Minimum12 th Pass

AnyGraduate

KeyDeliverables (Essentialfunctions & Responsibilities of the Job) :

Asa Customer Service Associate at Marks and Spencer, your main role isto assist customers, maintain store standards, and learn the basicsof store operations. Your key responsibilities include:

1.Customer Service:

Greet& Assist Customers: Welcome customers with a friendly attitude and help them find whatthey need.

UnderstandCustomer Needs: Listen to customers, understand their preferences, and recommendsuitable products.

2.Store Standards:

SupportVisual Merchandising: Help maintain the store’s appearance by following guidelines forproduct displays.

ProperProduct Handling: Ensure products are handled carefully and organized correctly on theshelves.

3.Basic Operations:

LearnStore Procedures: Follow company guidelines for tasks like stocking, housekeeping, andcashiering.

Assistwith Cashiering: When needed, help with basic cashier duties to provide smoothservice.

On-the-JobTraining: Take part in training sessions to improve your skills and growwithin the role.

Job Snapshot

Updated Date

10-11-2026

Job ID

Job_846

Department

Store Operations

Location

Location Mall of Millenium, Pune, Pune, Maharashtra, India